UnrealPuzzles.com Refund and Returns Policy

Made-to-Order Puzzles

At UnrealPuzzles.com, each jigsaw puzzle is uniquely crafted based on your choices, making them truly personal. Due to this custom nature, our puzzles are generally non-refundable and non-returnable.

Quality Guarantee

We stand by the quality of our products. If there’s a manufacturing error or if your puzzle arrives with missing pieces, we’re here to help. For such cases, please send us a video showing the issue, and we will promptly address your concern.

Customer Satisfaction

Your satisfaction is important to us. If you encounter any issues with your puzzle, please contact us at info@unrealpuzzles.com. We’re committed to ensuring a delightful puzzle experience for all our customers.